Parent Area

08000 142 711

Terms and Conditions

Payment of Fees

Fees are to be paid in advance on the 1st of every month: Fees are payable throughout the year for your child’s reserved place.

Admission

A non-refundable registration fee will secure your child’s place.  Your booking is not secured until you receive written confirmation.  If you have entered an estimated start date on your application form, we would be grateful if you would confirm your actual start date no less than 6 weeks in advance or a charge will be incurred if start date delayed without required notice

Hours

It is a statutory requirement that staff/child ratios are adhered to at all times therefore we appreciate parents co-operation regarding hours.  If you require longer hours than reserved on admission please discuss this with your Nursery Manager.  Booked days may not be exchanged, except in special circumstances which are agreed.

Bank Holiday

The nursery is open all year round with the exception of Bank Holidays and the week between Christmas and New Year.  Bank Holidays will be charged at your normal rate.

Illness

In the case of prolonged illness please speak to your Nursery Manager who will discuss the options available to you.

Term-Time Only Rate

This rate is available for term-time only contracts please speak to your nursery manager for an information leaflet. A Term Time Only rate is only applied to bookings of 3 or more days.  This rate is not available at all nurseries, please check with the Manager.

Sibling Discounts

Two children each attending a minimum of 5 full days will receive a 5% reduction on the elder child’s nett fees.  This offer may not be used with any other discounts. 

First Months Fees

You will be required to pay your first months fees in full whilst attending your settling in visit.

Fees Paid by Card

There is a 2% surcharge to all credit card payments to cover fees incurred.  There are no surcharges for paying by debit card.

Fees Paid By Standing Order

Standing Orders should be paid to the nursery on the 1st of every month.  If a Standing Order fails the outstanding fees will need to be paid by an alternative method within 2 working days.  A £25.00 surcharge will be applied for any Standing Order payments not received.

Fees Paid by Paper Vouchers

Paper vouchers must be paid to the nursery on the 1st of the month; a £15.00 surcharge will be applied to the account if payment is not received on the 1st.  Please ensure that you child’s name and the nursery they attend is included on the voucher for accurate identification

Fees Paid By Electronic Vouchers

It is the parent’s responsibility to ensure that when paying online that their vouchers are released and the funds reach The Orange Tree by the 1st of the month, a £15.00 surcharge will be applied to the account if the funds are not received by the 1st. Please ensure that your child’s name and the nursery they attend is included on the voucher for accurate identification, failure to do so may result in delays marrying payments to accounts.

Changing Method of Payment

We will require six weeks’ notice in writing should you wish to change your method of payment.  Occasionally parents may experience some difficulties paying their fees, if this should happen please speak to your Nursery Manager who will help to find a way to resolve the situation.

Extra Bookings

Once a day has been booked and the appropriate form completed, the booking is payable for.

Change of Booking

If you wish to decrease your booking a minimum of four weeks’ notice, in writing, is required .  To increase your booking no notice is needed, providing space is available.

Terminating the Booking/Placement

Six weeks’ notice, in writing, is required to terminate the booking/placement of your child. If you do not provide appropriate notice you will still be required to pay one month’s fees.